Listen and be responsive to customer needs

Anticipate customer needs and recommend solutions as new products are developed or the business environment changes

Cost effective – recommend and implement the “right” solution, not the priciest or state-of-the-art (unless needed)

Integrity - follow through on commitments and communicate progress on a regular basis

Trustworthy – protect the customer’s proprietary information, be trusted with the “keys to the kingdom”

Honesty – charge the customer based on the value of the work done, not simply based on the hours expended, we recognize that some training occurs on-the-job